Shipping Policy

• Shipping costs for your order will be calculated and displayed at checkout.
• When items are in stock and ready to ship out, orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  
• You will receive another email with a tracking link when your order has shipped.

Shipping Regions and currencies/taxes

• Depending on location of residence, your order may be subject to import duties and taxes (such as VAT), which are incurred once a shipment reaches the destination country/the delivery address.
• Werewolf will accurately declare the value of the package and is not responsible for these charges if they are applied; they are the customer’s responsibility.

Checking order status

• When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
• Please allow 48 hours for the tracking number to start working.
• After items have been shipped and a tracking number has been assigned, please first work with the courier to resolve any shipping issues if they occur.

Shipping exceptions:

• Russia: We currently do not ship any orders to the Russian Federation.